1. Introduction
At Finsage, we are committed to providing high-quality financial planning services. This Return and Refund Policy outlines the terms under which clients may request refunds for services purchased through our platform.
By using our services, you agree to the terms set forth in this policy.
2. Refund Eligibility
Since we provide professional financial advisory services, refunds are only applicable in the following situations:
✅ Service Not Delivered – If the financial consultation or advisory service you purchased was not provided as agreed, you may be eligible for a full refund.
✅ Technical Issues – If a technical issue prevents you from accessing our services and we are unable to resolve it within a reasonable time frame, you may be eligible for a refund.
✅ Duplicate Payment – If you were charged multiple times for the same service, we will issue a full refund for the duplicate charge.
⛔ Non-Refundable Services – Any service that has already been delivered, partially or fully, is not eligible for a refund unless otherwise required by law.
3. Cancellation Policy
Clients may request cancellations under the following conditions:
Before Service Commencement – If you cancel before your scheduled consultation or service delivery, a full refund may be issued.
After Service Has Started – If the service has already commenced, refunds are subject to review based on the work completed.
To cancel a service, please contact us at least 48 hours before the scheduled session.
4. How to Request a Refund
If you believe you are eligible for a refund, please follow these steps:
1️⃣ Email us at: [email protected]
2️⃣ Include the following details:
Full Name
Contact Information
Service Purchased
Reason for Refund Request
3️⃣ Processing Time: Refund requests will be reviewed within 5-7 business days.
If approved, refunds will be processed within 10 business days via the original payment method.
5. Late or Missing Refunds
If you haven’t received your refund after 10 business days, please:
✔ Check with your bank or payment provider.
✔ Contact our support team at [email protected] for assistance.
6. Policy Updates
We reserve the right to update this Return and Refund Policy at any time. Changes will be posted on this page, and we encourage you to review this policy periodically.
Last updated: [Insert Date]
7. Contact Information
For any questions regarding this policy, please contact us:
📍 Finsage
52 Railton Rd, London SE24 0LF, United Kingdom
📞 +44 7940 382501
📧 [email protected]
